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Privacy & Security

Internet & Corporate Privacy Policies

Internet Privacy Policy

Capital Bank, a division of Chemung Canal Trust Company recognizes the importance of protecting the privacy of personal information about our clients and others who visit our website or use our mobile services. We are committed to maintaining your privacy and safeguarding your account, transaction, and personal information. 

If you visit our site to read or download information on our web pages or mobile applications, you need not be concerned about the privacy of your personal information.  Our mobile applications include, but are not limited to, Mobile Banking, Business Mobile Banking, Card Valet, and 401(k) Access.

We will occasionally use a “cookie” to make your online experience more convenient and enjoyable. A cookie is a small text file stored on your hard disk that contains information about you and your preferences.  Additionally, we may collect information regarding your mobile device such as device settings, unique device identifiers, information about your location, and analytical information that may assist with diagnostics and performance. For your convenience, you may be asked to grant permission for access to your mobile device's geolocation data. This information may be collected when you use certain services that are dependent on your mobile device’s location (such as the location of an ATM or in store transactions).”

Google Analytics. We use Google Analytics to collect information related to demographics, interests, and overall usage of the site. The information collected is non-personally identifiable and is purely statistical in nature. This information cannot be tracked back to an individual and is used to track website usage and make improvements to the site. We do not merge any of your personal information with the non-personally identifiable information we collect.  Google’s ability to use and share information collected by Google Analytics about your visits to this site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. You can prevent Google Analytics from recognizing you on return visits to this site by disabling cookies on your browser, or by downloading the Google Analytics Opt-Out Browser Add-on.

We may also make use of Google Analytics for Display Advertising features. This includes Remarketing, Google Display Network Impression Reporting and/or the DoubleClick Campaign Manager Integration. We are required by Google to disclose the following information to you in this statement in connection with our use of any Google Analytics for Display Advertising features:

  • You may opt out of Google Analytics for Display Advertising, or customize Google Display Network ads, by using the Google Ads Settings page.
  • If our site makes use of the Google Analytics for Display Advertising Remarketing feature, we will use the Remarketing feature to advertise online, and third-party vendors, including Google, may show our ads on sites across the internet.
  • Chemung Canal Trust Company and third-party vendors, including Google, may use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie), together to (a) inform, optimize and serve ads based on a user’s past visits to the Chemung Canal Trust Company site, and/or (b) report how ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to visits to Chemung Canal Trust Company’s site.
  • Data from Google Analytics Demographics and Interest Reporting may be utilized by Chemung Canal Trust Company to help recognize and understand user preferences to make improvements to the Chemung Canal Trust Company site, to choose content and advertising to display to you and for other business purposes that will allow us to better serve you.

We reserve the right to change this policy at any time.  This policy will be reviewed annually and approved by the bank’s Executive Risk Management Committee.

Thank you for viewing our Internet Privacy Policy. Chemung Canal Trust Company is committed to protecting your privacy.


Date Last Reviewed:  July 2022

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